Terms & Conditions
Last updated: March 2026
Please read these terms carefully. They may change at any time without notice, so you should recheck them before placing any order. By using this website and our services you are agreeing to these terms. On each order for tooling or parts you are accepting the latest version of these terms as published here.
These terms apply to all contracts between Swift Mould Limited (“SwiftMould”, “we”, “us”, “our”) and the customer (“you”, “your”) for the supply of injection mould tooling, plastic injection moulded parts, and related services.
1. Insert Moulds
To deliver competitive tooling pricing we use a proprietary system that minimises additional material and machining. As a result, moulds produced under our standard service are transferable to another injection moulding company, but they may require the purchase of additional tool parts such as the bolster to function correctly.
You as the customer retain ownership of the mould cavity itself, meaning the block with the cavity cut and the ejector plate, under our Standard service, once fully paid for. We will never use a mould produced for a customer for any other customer without that customer’s express written permission.
2. Full Bolster Moulds
We offer a separate service where moulds are produced with full bolster mechanics, making them easily transferable to any injection moulding company. The customer owns the full tool. Moulds produced under this service are typically more expensive due to the additional mechanics required.
3. Tooling & Production Timescales
All lead times provided — whether in quotes, on the portal, or by any other means — are estimates only and are not guaranteed. Quoted lead times refer to tool manufacture only. Production of parts will commence following tool completion and approval of first-off samples.
Depending on mould complexity, first sample parts may take from several days to several weeks to become available after tool completion. SwiftMould shall not be liable for any loss arising from delays to tooling or production timescales.
4. Cancellation
Cancellation of a tooling or production order may be possible at SwiftMould’s discretion. The cost charged upon cancellation will reflect the labour, machine time, materials consumed, and any other losses incurred by Swift Mould Limited up to the point of cancellation. Cancellation requests must be made in writing to team@swiftmould.com. No refund or partial credit can be guaranteed.
5. Unused Moulds & Storage
Moulds that have not had a production order placed against them for a period of 2 years from the date of the last order may, at SwiftMould’s discretion, be recycled without further notice.
It is the customer’s responsibility to notify us at least once every 12 months if a tool remains required, in which case we will continue to store it at no charge for up to 2 years from the last order. Where a tool has not been used for more than 2 years and the customer wishes storage to continue, a storage fee of £50 + VAT per year will be charged for each subsequent year the tool is not used. Failure to pay storage fees may result in the tool being recycled.
6. Pricing
All prices are quoted exclusive of VAT unless otherwise stated. VAT will be applied at the prevailing UK rate.
SwiftMould reserves the right to amend unit part costs and production setup costs without notice. Reasons for price changes may include, but are not limited to: part design characteristics resulting in extended cycle times, fluctuations in material or energy costs, changes in production volume, or other operational factors. Any such amendment will be communicated to the customer prior to production commencing.
7. Quality & Design Responsibility
The quality of an injection moulded part is significantly influenced by its design. The customer is solely responsible for ensuring that their part design is suitable for injection moulding and for any defects or failures arising from poor or unmanufacturable product design.
SwiftMould will assist with Design for Manufacture (DFM) feedback where requested. However, given the volume of parts reviewed, SwiftMould accepts no liability for any design issue that may not have been identified during a DFM review. DFM feedback is provided as a courtesy and does not transfer design responsibility to SwiftMould.
8. Liability
Customers are strongly advised not to commit to downstream activities — including product launches, marketing campaigns, assembly operations, or customer commitments — until parts have been produced, inspected, and confirmed as suitable.
To the fullest extent permitted by applicable law, Swift Mould Limited shall not be liable for:
- Any indirect, consequential, or incidental loss arising from our services;
- Loss of profit, revenue, contracts, or anticipated savings;
- Any downstream losses suffered by the customer or third parties as a result of any part of our service, including delays, defects, or cancellations.
Our total liability to you in connection with any order shall not exceed the price paid by you for that specific order.
9. Production & Ordering
Production timescales are not guaranteed. Estimates may be given at the time of order but are not binding. An order is only confirmed when it is shown as In Progress on the SwiftMould portal.
Where a Purchase Order is submitted by the customer, it is not confirmed until the customer has received a corresponding Invoice from Swift Mould Limited. Receipt of an Invoice constitutes acceptance of the order and these terms.
SwiftMould reserves the right to withhold shipment of goods where invoices are outstanding or overdue. In such circumstances, any stated delivery schedule, contractual commitment, or service liability is suspended until the outstanding balance is settled in full.
10. Payment Terms
Payment is normally required at the point of order. In some circumstances SwiftMould may accept payment prior to shipment of finished goods. Where credit terms are agreed, invoices become overdue 7 days from the invoice date. Overdue invoices may attract interest and may result in suspension of services in accordance with Section 9.
All payments must be made in GBP (British Pounds Sterling) unless otherwise agreed in writing.
11. Intellectual Property
All processes and methodologies developed by SwiftMould remain the intellectual property of Swift Mould Limited. Customer-supplied designs, drawings, and CAD files remain the intellectual property of the customer. By submitting files to SwiftMould you grant us a limited licence to use those files solely for the purpose of producing your quote and fulfilling your order.
12. Confidentiality
SwiftMould treats all customer designs and commercial information as confidential. We will not share your designs, part specifications, or order details with any third party except where required to fulfil your order or as required by law. We will never produce parts from your mould for any other customer without your express written consent.
13. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
SwiftMould reserves the right to update these terms at any time without prior notice. The current version is always published at this URL. By placing an order you confirm that you have read and accepted the version of these terms current at the time of ordering.
15. Contact
If you have any questions about these terms, please contact us:
Swift Mould Limited
Bristol, United Kingdom
Email: team@swiftmould.com
Tel: 0117 457 8428